If an order arrives damaged, defective, or incorrect, or if an ordered item becomes unavailable, please contact us at support@deliwares.shop. We review each request before confirming a resolution.
Damaged, defective, or incorrect items
Contact us as soon as possible after delivery and include your order number, a short description of the issue, and clear photos of the item and packaging.
After review, we may offer a replacement, a refund, or another agreed solution. A replacement is not guaranteed and depends on product availability.
Unavailable items
If an item or selected variation becomes unavailable after purchase, we will contact you. We will not substitute another colour, size, or product without your approval. You may choose cancellation and a refund.
Change of mind and size
We do not currently accept change-of-mind returns, size exchanges, or returns because the wrong size was selected. Please check the product details and Size Guide before ordering.
Before sending anything back
Do not return an item before receiving instructions from us. If we require a return for a confirmed damaged, defective, or incorrect item, Deliwares will cover the approved return-shipping cost. Unapproved returns may not be accepted.
These rules do not affect any statutory rights that apply to your order.